Shipping & Returns

... Just use the FirstShop.info website checkout to preview shipping prices for your particular products - rates depend on quantity, weight, and destination - see below.

Once you complete your order payment, we'll ship the goods out to you typically within 1 business day (see Shipping Speed report below).

The goods are shipped to you directly from the warehouse and arrive in just a few days.

You receive the professionally and securely packed goods at your doorstep.

Successful Delivery is Guaranteed.

How Fast Can I Get My Products?

• The time from when you pay, to the time when you (or your customer) receives the goods, is typically 4-8 days.
• Order processing, warehouse picking and packing, and dispatch: same day or 1 business day for orders up to 50pcs.
   

Current delivery times for different express companies:

• DHL, UPS, FedEx, and TNT: 2-5 days to deliver.
• EMS: 4-6 days to deliver.
• Air Mail: 3-10 days to deliver (max 15-21 days ).

If you need help tracking your delivery, or have concerns about a delivery time, we'll be on hand to answer your questions. Use the website Contact Us page.

How Are Goods Shipped To Me From FirstShop.info ?

• We'll ship your goods to you by air express courier.
• The choice of courier varies according to country, but most countries currently have a choice of some or all of: DHL, FedEx, and UPS.
• EMS and TNT are also available for certain countries.
• Small orders can also be shipped very cheaply by Air Mail. The option will appear automatically in the checkout if your goods weight is not too high.
• Ship with your own courier: For bulk orders we can also arrange to make the goods available at our warehouse for your own forwarder to collect, or we can offer good freight rates for bulk air shipment or sea freight.

Air express courier:
After dispatch from the FirstShop warehouse , the shipment goes to the airport and then goes to your nearest major logistics hub. From there the goods are delivered by the courier's local services.

Import / Customs:
Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, FirstShop will assist you fully. Any local sales tax or import duty will be calculated when your goods enter your country: in most cases there is nothing to pay, but if there is, you simply receive a small surcharge bill when you receive the products.

Receiving Your Delivery

• We guarantee your order will be delivered successfully.
• Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.
• It is essential you provide a full, accurate shipping address, and a valid delivery phone number. If you are drop-shipping, this means your customer's phone number.

How Much Does Shipping Cost?

Shipping costs depend on your destination and the quantity/weight of goods you are buying. We can ship any quantity of goods to any destination!

Instant online shipping quotes: Use the FirstShop.info checkout system to preview the shipping choices and prices for your particular mix of goods.

FirstShop.info ships to every country - simply set any delivery address in the one-page checkout
to get a shipping quote instantly - TRY IT NOW!

Shipping Costs

• All our shipping fees are calculated automatically according to either the actual kg weight of the goods or the goods' dimensions, plus the delivery location.
• The Air Waybill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band that you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions, not actual weight.
• The prices depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!
• All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of failed delivery.
• If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a refund or re-delivery at no further expense to you.

Worldwide Shipping and Legality

• We offer shipping worldwide to almost all locations on the planet.
• Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read the full small print of the FirstShop.info terms and conditions, which you are agreeing to at the point of placing an order.
• Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.

Returns and Refunds

• All our products come with a 12 month warranty.
• Fewer than 1% of all FirstShop.info shipped products are subject to any warranty or quality issue.
• In the unlikely event there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return. When we receive the goods back we will either repair the item, or offer full credit towards ordering a replacement.
• If you experience any problem with a product bought from FirstShop, contact us first and we will do our best to advise you. Any returns must be discussed with FirstShop Customer Support in advance, and authorized so they are sent with the correct paperwork.
• In the event of any returned goods where you are requesting a repair / credit under warranty, your shipping costs returning the products to the FirstShop warehouse are payable by you, and cannot be compensated by FirstShop.info
• Physical damage to a product caused by the user; opening products up, e.g. to repair or modify components; or flashing the firmware or using non-approved software - invalidates the warranty.
  
  Importing is a breeze in most countries! You may have to pay your own country's VAT (i.e. Sales Tax) and sometimes variable Import Duty when the items arrive, but in the vast majority of cases packets / cartons delivered from FirstShop.info by courier arrive safely with no problems at all!